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Terms of Service



The following conditions are an integral part of the offer, the order, the delivery, the order confirmation and the invoice.


The following conditions apply to all present and future offers and deliveries. These terms of delivery and payment are deemed to have been accepted at the latest when the order is placed. Deviations and special agreements are only valid if they are confirmed in writing or if the order is tacitly carried out under the conditions that have been agreed.


The present conditions can be revoked at any time by notifying the customer accordingly.

Making an offer


All our offers, in writing, by telephone or verbally, are non-binding, unless otherwise agreed in writing. We strive to adhere to the prices, quantities, qualities and delivery times offered.



The prices are net from AH Info Systeme, Wangen, in Swiss francs, without any deductions. All ancillary costs, such as the costs for packaging, disposal, freight, insurance, export, transit, import and other permits and notarizations, are borne by the customer. The customer also has to bear all kinds of taxes, duties, (disposal) fees and customs duties. The above data are binding unless special written agreements have been made for individual orders.


Delivery costs. Post: Postage and packaging, possibly express surcharge. For other deliveries according to the Swiss freight tariff. Freight forwarders. Minimum value of goods CHF 100, plus postage.


AH Info Systeme reserves the right to adjust prices if the wages, material prices or information and exchange rates change between the time of the offer and the contractual delivery.


The structural and electrical installations etc. required for commissioning are expressly not included in the price, unless they are part of the standard equipment.



To avoid misunderstandings, AH Info Systems only accepts written orders. The customer has the choice between electronic media or a visit to AH Info Systems in the store.

Scope of delivery


For the scope and execution of the delivery, the order resp. the order confirmation is decisive. Services that are not included will be charged separately.

Terms of payment


Payments are to be made by the customer at AH Info Systeme's domicile without deduction of cash discounts, expenses, taxes and fees of any kind as follows: Cash payment (EC direct, Postcard. No credit cards). A surcharge will be charged for invoicing according to the rate. Payment term: 10 days net from the invoice date. Other terms of payment must be agreed in writing. Guarantee retention is not permitted. In the case of partial deliveries, payment must be made in accordance with the scope of the individual deliveries. The obligation to pay is fulfilled as soon as the full invoice amount in Swiss francs has been received by AH Info Systems.


The payment deadlines must also be adhered to if transport, delivery, assembly, commissioning or acceptance of the delivery are delayed or made impossible for reasons for which AH Info Systeme is not responsible. It is not permitted to reduce or withhold payments due to complaints, claims or counterclaims not recognized by AH Info Systems. Payments are to be made even if insignificant parts are missing, but this does not make it impossible to use the delivery or if reworking on the delivery turns out to be necessary.


In the absence of a special written agreement, the invoices of AH Info Systems are to be paid net within 10 days. We charge CHF 30.00 for reminders.


If the customer does not meet the agreed payment dates, he must pay interest on arrears from the due date without a special reminder, which is based on the interest rates customary at the customer's domicile, but at least 8 percent per year. The payment of default interest does not cancel the obligation to pay in accordance with the contract.

Retention of title


Ownership of the products and services delivered by AH Info Systeme is only transferred to the customer after the amount invoiced has been paid in full. AH Info Systeme retains ownership of your delivery until it has been paid for in full. The customer is obliged to participate in measures that are necessary to protect the property of AH Info Systems and, by signing the order or the order AH Info Systems the power of attorney, if it appears necessary, to have the retention of title entered in the relevant register.


The customer is obliged to notify AH Info Systeme immediately in writing of any access by third parties to the items subject to retention of title.



The delivery period begins as soon as the contract or the order has been signed, all official formalities such as import and payment permits have been obtained, the payments to be made when the order is placed and any securities provided. It is deemed to have been complied with if the delivery is made available at the AH Info Systeme domicile when it expires.


The specification of delivery times for goods that are not manufactured by AH Info Systeme itself is non-binding. The non-compliance for which AH Info Systeme is not responsible does not entitle the customer to withdraw from the contract or to assert the consequences of default.


The delivery period is extended appropriately:

a) If AH Info Systeme does not receive the information required to execute the order on time or if the customer changes it afterwards and thus causes a delay in delivery.

b) If hindrances occur that are beyond the control of AH Info Systeme, regardless of whether they arise with him, with the customer or with a third party. Such obstacles are, for example, epidemics, mobilization, war, riot, significant operational disruptions, accidents, labor disputes, late or incorrect deliveries.

c) If the customer is behind schedule with the work to be carried out or with the fulfillment of his contractual obligations, in particular if he does not comply with the terms of payment.


A contractual penalty for late delivery requires a special written agreement.


The customer has no claim to compensation or termination of the contract, resp. Cancellation of the order in the event of a delay in delivery.


AH Info Systeme is entitled to make partial deliveries.

Inspection and acceptance of the delivery


The customer must notify AH Info Systems of any defects in writing within 5 days. If he fails to do so, the delivery is deemed to have been accepted.


The items sold comply with the legal requirements and, if necessary, have been checked (SEV, EMPA, SVGM, etc.).


Any further claims by the customer due to defective delivery, in particular for compensation and / or termination of the contract, are excluded.

Delivery / benefit and risk


Benefit and risk are transferred to the customer at the latest when the delivery is made from AH Info Systeme, even if the delivery is carriage paid, cif, fob, under a similar clause or including installation. If the dispatch is delayed or made impossible for reasons for which AH Info Systeme is not responsible, the delivery will be stored at the expense and risk of the customer.

Transport and insurance


AH Info Systems must be notified in writing of any special requests regarding transport and insurance. The transport takes place at the expense of the customer. Complaints in connection with the transport must be addressed by the customer to the last carrier immediately upon receipt of the delivery or the freight documents.


Insurance against damage of any kind is the responsibility of the customer. Even if it is to be concluded by AH Info Systems, it is for the account and at the risk of the customer.

Guarantee provisions / warranty


The customer must expressly assert warranty claims as such. The customer is responsible for proving the guarantee claim. The receipt is considered a guarantee certificate. The supplier undertakes to repair or replace all parts that are demonstrably damaged or unusable during the guarantee period as a result of poor material, faulty construction or poor workmanship, as quickly as possible and at his option in his workshop. There is no entitlement to a new replacement. Defective devices are to be sent to us carriage paid. Replaced parts become the property of the supplier and must be returned on request. Any liability for claims for damages (in particular as a result of direct or indirect damage) as well as for expenses and assembly costs are excluded. Travel route and additional work are at the expense of the customer. There is no entitlement to cancellation or reduction. Any further claim, in particular for compensation and termination of the contract, is excluded. The repair and maintenance of software (also in the case of a guarantee) is excluded in any case.


The guarantee period is 12 months. It begins with the dispatch of the delivery from AH Info Systems or, if the installation has also been taken over by the supplier, with the first commissioning. If dispatch or installation is delayed or made impossible for reasons for which AH Info Systeme is not responsible, the guarantee period ends in any case no later than 13 months after AH Info Systeme reports that it is ready for dispatch.


Unless otherwise specified, a guarantee period of 3 months applies to replaced parts and used equipment.


Excluded from the guarantee are damage resulting from natural wear and tear, poor maintenance, disregard of operating regulations, incorrect handling, excessive stress, unsuitable operating materials, chemical or electrolytic influences, defective installation work not carried out by AH Info Systeme and other reasons that AH Info Systeme does not has to represent.


Consumables such as toners, cartridges, rechargeable batteries or batteries etc. are excluded from any guarantee.


The guarantee expires if the customer or a third party makes changes or repairs to the delivery without the written consent of AH Info Systeme; furthermore, if the customer does not immediately take suitable measures so that the damage does not become greater and AH Info Systems can repair the damage.


For third-party deliveries, AH Info Systems only takes over the guarantee within the framework of the sub-supplier's guarantee obligations.


For defects that can be traced back to a material or manufacturing fault, AH Info Systems provides the private customer (natural person) with a guarantee during a warranty period of 2 years from the first delivery or collection of the goods. For legal entities such as companies, public administrations, schools, AH info systems provides a guarantee for a warranty period of 1 year from the first delivery or collection of the goods. Hidden defects must be reported in writing to the AH Info Systems immediately after they are discovered. All information (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) in the AH Info Systems online shop are subject to error and do not represent an assurance of properties. The assignment of warranty claims is excluded.


The warranty claim of the customer is fulfilled by AH Info Systems through rework or repair. Any other claims are excluded. Improvements or repairs are carried out by AH Info Systems or by authorized workshops. The customer is not entitled to commission third parties to carry out repairs. In such a case, there is no entitlement to reimbursement. The customer's warranty claim expires in the event of technical intervention and defects that can be traced back to improper handling, excessive stress, improper use, external influences (moisture damage, contact with liquids, blows, etc.) or non-compliance with the manufacturer's instructions for use or maintenance.


To assert and process the warranty claim, the customer must contact AH Info Systems and present the original invoice. All transports are carried out at the expense and risk of the customer. If a defect to be remedied is not covered by the guarantee and the customer could have recognized this, he bears all costs incurred through the inspection. Before handing over the goods to AH Info Systeme, the customer must make backup copies of data stored on computers, hard disks or other storage media, as these can be lost or damaged (e.g. during repairs). A liability of the AH Info systems for data loss and data damage is excluded.


Unless otherwise agreed in writing, AH Info Systeme is not liable for damage resulting from the incorrect or incorrect fulfillment of the purchase contract or for the operation or use of the object of purchase. In any case, however, AH Info Systeme does not accept any liability for lost profit, indirect or indirect damage, including loss of data of any kind, which the buyer or a third party may incur. AH Info Systeme is entitled to be represented partially or completely by its suppliers in judicial and extrajudicial proceedings at its own discretion. The consent of the buyer is considered given in these cases without further action.



AH Info Systeme has to carry out the delivery in accordance with the contract and fulfill its guarantee obligation. However, any further liability towards the customer for any damage is excluded.



If you take back old devices that were not bought from us, a disposal fee will be charged.


Software packages, game DVDs etc. cannot be returned. Compatibility problems do not constitute a reason for return.


We expressly point out to the customer that there is no entitlement to exchange or return of the purchased merchandise in the event of new announcements of Apple hardware or software.


Incorrect deliveries made by AH Info Systems will be withdrawn with prior notice.


Wrongly ordered goods cannot be returned.


We can no longer take back goods purchased that turn out to be a bad purchase and the original packaging has been opened.



These general terms and conditions are binding. Differing conditions of the customer are only valid if they have been expressly confirmed in writing by AH Info Systems.

Place of performance, place of jurisdiction and applicable law


The place of performance and place of jurisdiction for the customer and the supplier is the headquarters of AH Info Systeme, Wangen Brütisellen.


The legal relationship is subject to Swiss law.

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